Return Policy

RETURNS & EXCHANGES

We only offer refunds in the form of store credit within 30 days of purchase with proof of purchase. We will never give cash refunds- there is no exception to this policy. Returns without a receipt will be given store credit for the lowest price of the item returning. Returns are subject to employee discretion.

RETURN POLICY:

  • We must receive your return within 14 days of your order date/delivery date to be eligible for a return. Returns are given store credit regardless if purchased in-store or online. 
  • Returns must be scent free, unworn, unwashed, with all tags attached. 
  • For returned items past the 14 day return period, a 25% restocking fee will be subtracted from the store credit given. The 14 days starts from the day the order was received by the customer. Returns older than 14 days will be rejected, you will be contacted to have them shipped back to you at your expense or the items will be donated to our community closet program.
  • Sale items are final and cannot be returned or exchanged. 
  • Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping. Failure of this policy will result in a $15 restocking fee because the box will no longer be able to be used for the next customer.
  •  Online customers will be required to pay a $8 shipping charge to have the items sent back.
  • Return labels will be sent to the customer via email. The cost of return shipping will be subtracted from the amount refunded. 
  • Shipping charges are not refundable.

WHERE DO I SEND MY RETURN?

  • Esme & Elodie- 710 S 3rd Street Renton, WA 98055
  • If you are in a rush to receive your return please email us at esmeandelodie@gmail.com so we can check our mailbox. Our mail is delivered off site at a commercial drop off location so we typically only get the mail once a week.

HOW WILL I RECEIVE MY STORE CREDIT? 

Your store credit is attached to your account. Your account may or may not include your name and your email address or phone number. Please do not give information as that is used to create this account.

EXCHANGES:

  •  If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit. You may then place an order for the desired size using your store credit. 

DEFECTIVE ITEMS: 

  • All defective merchandise must be reported within 5 days of receiving. Merchandise that has been washed or worn cannot be accepted for store credit.

LOST OR STOLEN PACKAGES: 

  • When you place an order with us please note that the liability is between you and USPS. We do not make any exceptions to this policy as all our packages come with tracking.
  • We are always happy to replace items that aren't marked as delivered after a 25 days period but once the package has been scanned as delivered we are not responsible for lost or stolen packages. Please take this issue to your personal and local mail deliery man.
  • Confirm that the shipping address you entered in is correct.
  • Visit your local USPS office with tracking handy to see where the mailman dropped off your package
  • Check with neighbors to see if your package got dropped off next door. 
  • Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.