RETURNS & EXCHANGES
We only offer refunds in the original method of payment within 14 days of purchase with a RECEIPT. We will never give cash refunds- there is no exception to this policy. Returns without a receipt will be given store credit for the lowest price of the item returning. Returns are subject to employee discretion.
- We must receive your return within 14 days of your order date/delivery date to be eligible for a refund.
- Returns must be scent free, unworn, unwashed, with all tags attached.
- For returned items past the 14 day return period, a 25% restocking fee will be subtracted from the store credit given. The 14 days starts from the day the order was received by the customer. Returns older than 20 days will be rejected, and you will be contacted to have them shipped back to you at your expense.
- Sale items are final and cannot be returned or exchanged.
- Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping. Failure of this policy will result in a $5 restocking fee
- If items are returned past the 14 day period, online customers will be required to pay a $8 shipping charge to have the items sent back.
- Return labels will be sent to the customer via email. The cost of return shipping will be subtracted from the amount refunded.
- Shipping charges are not refundable.
WHERE DO I SEND MY RETURN?
Esme & Elodie- 710 S 3rd Street Renton, WA 98055
HOW WILL I RECEIVE MY STORE CREDIT?
Expect an emailed E-Gift card within 3 business days of the delivery of your return.
FINAL SALE ITEMS: The following items are non-returnable-
- All accessories
- All hats
- All bodysuits
- All masks
- All jewelry
- All intimates
- All sale items
If you return a non-returnable item, the item will be disposed of or added to a donation pile. Store credit will not be issued. No exceptions.
- If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit.
- All defective merchandise must be reported within 5 days of receiving. Merchandise that has been washed cannot be accepted for store credit.
LOST OR STOLEN PACKAGES:
- When you place an order with us please note that the liability is between you and USPS. We do not make any exceptions to this policy.
- We are always happy to replace items that aren't marked as delivered after a 25 days period but once the package has been scanned as delivered we are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package.
- Confirm that the shipping address you entered in is correct.
- Visit your local USPS office with tracking handy to see where the mailman dropped off your package
- Check with neighbors to see if your package got dropped off next door.
- Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.